Recent Posts

Why so many choose SERVPRO

1/27/2020 (Permalink)

green ram van with why SERVPRO writing on back Our SERVPRO green is noticeable everywhere we go!

Its more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  


We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”


Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan & Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

Our office and our team is located in Boston, Massachusetts. We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 857-399-9797. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan & Hyde Park and surrounding Boston area.

Common Water Damage Causes

1/27/2020 (Permalink)

technician in trec suit and lack rubber boots mopping wet bathroom floor in commercial building Technician cleaning up plumbing overflow in commercial building located in Boston, MA


Household appliances such as a dishwasher, washing machine and refrigerators can malfunction and cause water damage. Review the factory recommended replacement time to avoid damages due to wear and tear. The older the appliance is the more susceptible the pipes and hose are to deterioration. Many of these appliances come with a limited warranty if the appliance is faulty before the warranty is up. Keep a log and include each appliances recommended lifecycle so you know when it is time to replace or schedule a maintenance check up for the appliance.

Leaking Pipes

Drains, toilets, and sinks can get backed up and blocked. This blockage creates pressure in the pipe which ultimately leads to the pipe bursting or leaking. If you have a garbage disposal it is wise to have someone look at it if it is not working properly as they are common causes of water damage as well. Set a reminder for you to check all pipes in the home and try your best to replace old rusty pipes because they are more prone to leaking. It’s harder to detect if there is a pipe leak if the pipes are covered by a wall or other items. In this case the only way to know is once there is build up and the surface shows the water markings.


Heating, Ventilating, and air conditioning unit are also a common cause of water damage. When not maintained properly they can cause water build up. When the moister settles and cools it can interact with mold spores in any of the HVAC units and cause mold to grow.

What should you do after water leak?

The first thing you should do is see if it is possible to find the source of the water damage. That way you can either turn off the water or try to minimize the damage. Second, you will want to contact a water damage remediation company like us. You do not want to delay the steps above because the longer water sits the higher the changes of mold developing. If water has been sitting for more that 48hrs chances are mold is growing. By contacting a professional like us you will ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.

Call us today : 857-399-9797

Don't Ignore Your Crawl Space

1/27/2020 (Permalink)

small crawl space filled with contaminated water from heavy rain Crawl space in Boston, MA

A crawl space is a small space below your home that some contractors use to place wiring and plumbing. A lot of times this area is neglected by homes owners either because it’s an inconvenient space (small and dark) or they simply do not realize they have a crawl space. The issue with ignoring this space is that it is very susceptible to damages (for example: water, mold, rodent infestation).  It is common for a crawl space to be flooded by water after heavy rain fall or if a pipe is damaged for whatever reason. Because a crawl space is usually small and dark moister can settle and cause the growth of mold spores which eventually spread throughout the area. The septic tank can also overflow and cause raw sewage to spew into crawl space. In all, it is very important, if you have a crawl space, that you keep the area clean and have a plan in the event you discover water damage, mold growth, animal infestation and/or raw sewage in the space. You should start by knowing who the professionals are! Contact us today and we can answer any questions and help in the event of an emergency.

Sewage and Commercial Facilities

1/27/2020 (Permalink)

technician in white trecsuit extracts contaminated water from basement Bio hazard removal in commercial building in Boston, MA

Sewer back ups are not only common in residential facilities! They also happen in business facilities! 

One of the most common causes of sewer backups in business facilities is the flushing of items down the toilet. Most businesses have posts in bathroom stalls asking that people not flush items other than toilet paper. Other causes of sewer back up can be worn out piping when the pipes are old it is easier to be damaged. Beware of tree roots as they can enter the pipes or even crush the pipes and cause damage.  

In the picture we responded to sewage back up in a commercial facility due to a sewer line clog. Our customer had posts in their backroom stalls and other forms of non toilet paper waste removal products. Unfortunately, someone flushed something down the toilet which clogged their system and resulted in the flooding of their basement with biohazard material. Due to our previous relationship with this business, they knew exactly who to call - SERVPRO Mattapan & Hyde Park to help remediate the situation.

Raw sewage material is dangerous, because it contains bacteria and other potential pathogens. For this reason it is strongly recommended that you contact a professional for the containment and cleanup process. Our team will be dressed in protective gear and use specialized products to properly clean the affected area. 

If you are a facilities manager, I’m sure this can be frustrating at times since you all are doing everything in your control to try to prevent clogged plumbing. If your business has high traffic like a healthcare facility, school, or retail to name a few, the best thing you can do is prepare yourself and know who to call. Sewage back up is more common than you may think so be prepared.  Worry not! Whether it is a residential or commercial space, we respond fast and arrive with the resources needed to assist you any time, any day. We are located in your backyard!

At SERVPRO of Jamaica Plain & Roxbury we make long lasting relationships with surrounding companies and build trusting partnerships that allow us to engage with our community.  With our help, the business pictured was back to normal "Like it never even happened."

Does Your Business Have An Emergency Plan?

1/27/2020 (Permalink)

online access to Servpro emergency ready plan for fire, water, mold SERVPRO emergency ready plan can be accessible on Apple and Android devices

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Jamaica Plain & Roxbury we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes. 

If you are interested in creating an Emergency Ready Profile for your business Call us today 617-466-6909. We will set up a time for an office representative to go to your business to fill out the profile for you for free!