Recent Posts

Smoke & Soot - How to handle

7/31/2020 (Permalink)

flames against black background Smoke and soot can cause as much damage as an actual fire.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  


Smoke and soot facts:


  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.


Different Types of Smoke


There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Jamaica Plain/Roxbury will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:


Wet Smoke – Plastic and Rubber


  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.


Dry Smoke – Paper and Wood


  • Fast burning, high temperatures, heat rises therefore smoke rises.


Protein Fire Residue – Produced by evaporation of material rather than from a fire


  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 


Our Fire Damage Restoration Services


Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.


Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (617) 466-6909

Most Common Causes of Fire in the Workplace

7/31/2020 (Permalink)

fire extinguishing equipment in building Fire safety is important in the work place.

Electrical Fires

Over 25% of all fires are linked to a malfunction of either a piece of electrical equipment, wiring, or both. Electricity is a common source of ignition for major fires. One way to avoid problems with electrical fires is to establish an electrical safety program.

All employees should be thoroughly familiar with the safety procedures for their particular jobs. To maximize his or her own safety, an employee should always use tools and equipment properly. Extension cords must be inspected before use, and those found questionable, removed from service and properly tagged. Damage or inadequate maintenance can cause equipment to deteriorate, resulting in unsafe conditions.

Flammable and Combustible Materials

There are thousands of chemicals in use in the modern American workplace. One of the most prevalent dangers of these chemicals is their flammability or combustibility. Improper handling of flammable materials brings a great risk of fire. When a flammable liquid is spilled, vapors begin to form immediately. It is the vapors that will ignite, and which pose the greater danger.

Flammable liquid spill cleanup should begin immediately. Vapors will continue to build until the liquid is removed, and they can be ignited by a variety of sources in the average workplace. The best way to avoid fire caused by these materials is to follow all OSHA guidelines when dealing with flammables.

Human Error

The most common reason for a sprinkler system failure is human error. Often times the water supply was turned off at the time of the fire. The success of fire prevention strategies depends primarily on pre-planning, preparation, equipment quality, and the readiness of personnel. Employees and loss prevention practitioners must be knowledgeable about the proper use of extinguishers. If the wrong extinguisher is used, a fire may become more serious.

General Negligence

Negligence is another common cause of fire in the workplace. It’s slightly different from fires caused by human error. Negligence occurs when an employee does not follow established procedures and knowingly undertakes an activity that is a potential fire hazard.

Fire caused by negligence can be the result of:

  • Hot surfaces too close to heating equipment
  • Open flame that’s not properly located or protected
  • Not following smoking restrictions or careless disposal of butts, ashes, and matches

Good common sense, self awareness, and close adherence to policy are a great way to avoid fires caused by general negligence. Posting fire safety signs in common areas is another way to keep fire safety at top of mind.

 Arson

The premise behind arson prevention, like other prevention programs, is to address the opportunity to commit the crime. Arsonists, like other criminals, typically prefer to start fires in locations that are secluded or hidden. Prevention programs often suggest improving the surveillance in these areas by lighting the area, removing visual obstructions to natural observation, and moving the targets such as dumpsters.

If your company, please call SERVPRO of Jamaica Plain/Roxbury (617) 466-6909 to assist you with the cleanup.

Heavy Rain & Back Ups

7/31/2020 (Permalink)

diagram of city sewage during dry and wet season City Sewage Diagram

The heavy rains that occurred in the Boston area caused not only flooding but also many sewage back- ups. The town & cities sewage system gets overwhelmed causing the sewage to flow into basements through toilets and sinks. When a storm drain suffers a partial or complete blockage, rain water gets trapped in the pipes and must go somewhere. Unfortunately, the only exit point is the pipe servicing your home that connects to the sewer line. With nowhere left to go it goes up through your pipe, pushing whatever refuse and filth it’s carrying into your basement and other areas of your home. Contact your local plumber to install a backwater valve to prevent this from happening to you! If your basement gets flooded or has sewage issues, please call SERVPRO of Jamaica Plain/Roxbury (617) 466-6909 to assist you.

Did you know that SERVPRO of Jamaica Plain/Roxbury also helps Commercial and Industrial customers?

24 Hour Emergency Water Damage Service

7/31/2020 (Permalink)

logo of 24 hour 7 days a week 365 days out of year We are always here to help!

SERVPRO of Jamaica Plain/Roxbury is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call SERVPRO of Jamaica Plain/Roxbury Today - (617) 466-6909

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Cambridge/Belmont has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

About SERVPRO of Jamaica Plain/Roxbury

SERVPRO of Jamaica Plain/Roxbury specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Storms! Tips Before & During

3/25/2020 (Permalink)

image of lightening and city skyline during a storm Know what to do during a storm

Storms can cause power outages that can span a couple of hours or even days. In the event your town or neighborhood is affected by a power outage here are a few tips to stay safe!

Before the storm:

  • Purchase a flash light that runs on batteries
  • have extra batteries available
  • Invest in a generator if possible or rent one if you know a major storm is coming.
  • Keep mobile phones and other electrical devices charged
  • Keep your vehicle gas tank full just in case!
  • Place a thermometer in your fridge and freezer so you can monitor the temperature during the storm
  • Buy food supplies that do not require refrigeration
  • Have a plan of where to go if the storm lasts more than 4 days. Community Centers are usually good places to go.

During the storm:

  • Disconnect appliances, equipment or electronics
  • Use a generator where possible to avoid the possibility of carbon monoxide poisoning from running the oven for heat or electrical stove.
  • Keep freezer and refrigerators closed. Food will stay cold for about 3 days.
  • Stay connected with family or local news so you are up to date on the status of the storm. This will also let you know if evacuation is necessary.

After the storm if you notice damage to your home or business, call SERVPRO of Jamaica Plain/Roxbury 617-466-6909 so we can help get you back to pre loss conditions.

Are you ready for the cold!

3/25/2020 (Permalink)

image of thermometer in snow Cold weather in the City

Preparing your home and business for the cold season

If you are a Boston resident or property owner you know that the winter is unpredictable. Some years we barely get snow and the temperatures are fairly mild. While other years it is frigid with howling winds and never ending snow storms.

No matter what kind of winter is in the cards for us this year, as a property owner you should be prepared. You should not wait until winter is upon us to prepare your property. The time is now, before the fall! During this time you should be making repairs and doing preventative maintenance.

Some areas to consider:

Gutters

Clean and repair the gutter before the temperature drops. Seal leaking caps and if you can add a gutter cover to prevent debris build up. Consider investing in a gutter heating cable. This will help prevent ice dams. 

Windows and walk ways

Check your windows to make sure there are not any air leaks or excessive condensation build up. Most windows are believed to have a life cycle of 20yrs check your windows to ensure they are not at or nearing the end of their cycle. Check your walk way for any major cracks that will need to be repaired.  Pay attention to seams as well.

Boiler Room

Boilers should be serviced once a year by an engineer. The most important part of winterizing is ensuring buildings boiler will operate throughout the long winter. Ensure the pipes are well insulated as extreme cold weather can cause the boiler to shut off - which can result in frozen pipes.

HVAC

Check and replace air filters if necessary. Turn your system on to ensure it is functioning properly. Like a car idleness is not good. Run the heating unit a few weeks before temperatures start to drop to keep it working properly.

Water faucets and water lines

Drain outdoor water faucets and water lines to make sure there is no sitting water. If there is water in the water lines it can freeze in cold temperatures and cause damage to the water line and faucets.

Roof

Roofs typically have a 12 year life span. You can usually do a visual test of your roof to get a better idea of its current condition. Repair or replace any missing shingles. An added benefit of updating your roof is an insurance discount for newly replaced roof!

Fix crack in concrete and asphalt

Water is easily absorbed by concrete given the nature of the materials. If there are large cracks make sure you fill them in because salt during snowy season causes damage.

We are Cleaning Experts

3/18/2020 (Permalink)

virus and blood cells on microscopic level Boston! We are here to help 24/7!

SERVPRO is here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Jamaica Plain/Roxbury, 617-466-6909

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

We are the Pros

3/6/2020 (Permalink)

remediation and reconstruction steps of bedroom renovation We remediated and reconstructed this home in Boston MA after sprinkler burst

Here at SERVPRO of Jamaica Plain/Roxbury our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need reconstruction.

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back pre loss conditions. You can be rest assured that with SERVPRO of Jamaica Plain/Roxbury you will receive quality work every time. We always seek customer satisfaction prior to installation, midway, then at completion.

Finally, all completed work is then reviewed by our project manager to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 617-466-6909

Your Business is Flooded. Now what?

3/6/2020 (Permalink)

drying equipment in office to dry wet carpet We help all types of business, so they can get back to business

If your business has been affected by flood the most important thing you can do is act quickly to reduce the level of damage and try to contain recovery costs. If no one is injured the first thing you want to do is call your insurance company.  Then do the following:

Be Safe

Make sure your building is safe before you enter. Do a quick assessment of the exterior of the building to see if there are any structural damages. You should also check for possible electrical hazards. The safest thing you can do is to turn off the power if possible. Since there is the potential for electrocution if electricity is still running make sure you are wearing protective gear as you walk through the property.

Be Quick

Time is of the essence when dealing with standing water. It takes less than 48 hours for mold to grow and spread. For this reason you want to quickly remove the excess water. Open windows and use air movers to help with drying. You then want to ensure there are no pockets of concealed water – either under carpet or on water absorbing material (i.e. concrete).  If a flood is laden with bacteria or chemicals do not try to clean on your own get a professional like SERVPRO Jamaica Plain/Roxbury involved.

If you have suffered a flood or other water disaster at your home or business, call SERVPRO of Jamaica Plain/Roxbury 617-466-6909

Be Thorough

Make sure you document everything! Take a picture of the damaged condition and anything you are throwing out. This will be important for the recovery process with your insurance company.

If all of this seems like a lot of work that you are not ready or do not have the time to take on do not worry! SERVPRO of Jamaica Plain/Roxbury can ease the stress and complete the entire process for you. All we need is your insurance carrier name and your claim number and we will take care of the rest. We are here for you during this time of need and our trained technicians will make the damage look “Like it never even happened.”

Be Prepared for Natural Disasters

3/6/2020 (Permalink)

severe weather ruffling waves in Boston harbor Always be prepared

When natural disasters occur most times we have little time to prepare. A common natural disaster that not only affects coastal property is a flood. Flooding is a temporary overflow of water onto land that is normally dry. Floods are the most common natural disaster in the United States.

A flood can be a result from rain, snow, coastal storms, storm surges, and overflows of dams and other water systems. They can develop slowly or quickly – Flash floods can come with no warning. When there is a flash flood there is typically no warning or very little time between when the warning is given and the onset of the flood. Floods have been known to cause electrical outages, disrupt transportation, damage buildings, and create landslides.

It is very important if you have been warned of a potential flood that you do not walk, swim, or drive through flood waters. It is very easy to drown during a flood - Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away. Be safe by evacuating if you are told to do so or moving to higher ground and/or level where possible. It is also recommended that you stay off of bridges over fast-moving water.

The best thing you can do is prepare yourself well in advance. Gather and store supplies in a safe place in case you have to leave immediately, or if services are cut off. Keep in mind each family members specific needs, including medication. Don’t forget the needs of pets either. Keep extra batteries and charging devices for phones and other critical equipment so they are functioning during the time of need.

Once the warning is over and the storm has passed assess any damages to your home or business. Your top priority is still safety! Call your insurance provider if there were any damages – for a flood it would typically be FEMA on a specialized flood policy. Call SERVPRO of Jamaica Plain/Roxbury for the remediation and reconstruction of your property – 617-466-6909.